Privacy
Policy

At Hello Rain, we set great store by the protection of your personal data and your privacy. This privacy policy explains how we collect, use, protect and share your personal data. By availing of our services, you agree to us processing your personal data as described in this policy.

1. Collection of personal data

We collect the data you supply us with when you place an order, register an account or contact our customer service. This may include the following data:

Name and contact details (such as your email address and telephone number)

Address and billing details

Payment details

Transaction history

Preferences and product recommendations

2. Purposes of the processing

The data collected are used for the following purposes:

Processing and fulfilling orders

Sending out confirmations, invoices and other communications relating to your purchases

Enhancing our products, services and website

Customer service and support

Sending out marketing communications and promotions (if you consented to it)

3. Legal bases for the processing

Your personal data are processed on the following legal bases:

Consent (for instance to receive marketing communications)

Necessity to perform a contract (for instance to process a purchase)

Statutory obligations we have to comply with

Legitimate interests (such as the enhancement of our services)

4. Sharing of personal data

We only share your data with third parties if necessary to provide you with our services, such as hauliers to dispatch your order, or with payment processors. We make sure that these parties meet the legal requirements and guarantee that your personal data are properly protected.

5. Security of your personal data

We take all reasonable technological and organisational measures to protect your personal data against unauthorised access, loss, alteration or destruction. This includes the use of data encryption, secure servers and access restrictions.

6. Retention period

Your personal data or not stored any longer than necessary for the purposes they were originally collected, unless we are obliged by law to retain them for longer.

7. Your rights

You have the right to:

Request access to the personal data we processed about you

Have your personal data corrected or completed if they are incorrect or incomplete

Request that your personal data are deleted

Revoke your consent to the processing of your personal data (where relevant)

Object to certain types of processing operations

Lodge a complaint with the data protection supervisory authority (in Belgium: the Data Protection Authority)

8. Cookies

Our website uses cookies to enhance your user experience and to collect data on how you use our website. You can adjust your cookie preferences via your browser settings.

9. Amendments to the privacy policy

Hello Rain reserves the right to amend this privacy at any time. We will notify you of any important changes, for instance by email or via a notice on our website.

10. Contact

In the event of questions about this privacy policy or the processing of your personal data, please contact us by:

E-mail at: info@hello-rain.com

By post at the address: Belgiëlei 84, 2018 Antwerp, Belgium